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________________ is setting the price steps between various products in a product line, based on cost differences between the products, customer evaluations of different features, and competitors prices |
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Consumer goods with unique characteristics or brand identification often requiring a special purchase effort are called: |
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Using a successful brand name to introduce additional items in a given product category under the same brand name (such as new flavors, forms, colors, added ingredients, or package sizes) is called a(n): |
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According to the text, the most dramatic of the environments that affect marketing and appears to be now shaping our world is the ________________ environment. |
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Successful service companies focus their attention on both their customers and their employees. They understand ___________________, which links service firm profits with employee and customer satisfaction. |
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According to Engels law, as income rises: |
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__________________ is quoted as saying that, "everyone lives by selling something." |
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_______________ describes changes in an individuals behavior arising from experience. |
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All of the following are methods by which a company can divide its sales responsibilities except: |
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If your company were to make light bulbs to be used in photocopiers, you would most likely be selling to a ________________ market. |
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A _______________ is any activity or benefit offered for sale that is essentially intangible and does not result in the ownership of anything. |
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________________ includes practices such as overstating the products features or performance, luring the customer to the store for a bargain that is out of stock, or running rigged contests. |
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A ________________ is a promotion strategy that calls for using the sales force and trade promotion to move the product through channels. |
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Joining with foreign companies to produce or market products and services is called: |
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All of the following would be ways to segment within the category of psychographic segmentation except: |
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If a companys objective were to reach masses of buyers that were geographically dispersed at a low cost per exposure, the company would likely choose which of the following promotion forms. |
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3M runs a Pollution Prevention Pays program that has led to a substantial reduction in pollution and costs. This would be an example of responding to which of the following |
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_________________ is the step in the selling process in which the salesperson learns as much as possible about a prospective customer before making a sales call. |
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A company is in the ______________ stage of the new product development process when the company develops the product concept into a physical product in order to assure that the product idea can be turned into a workable product. |
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______________ is a person s distinguishing psychological characteristics that lead to relatively consistent and lasting responses to his or her own environment. |
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