INTERVIEW QUESTIONS SAP R/3 SAP MODULES DETAILS

Question: What is dunning?

Answer: Dunning is actually the process by which you 'bill' or 'invoice' a customer for past due items.
With regards bad Checks for example dunning procedure could follow these steps:

• Step 1: Phone call to customer on receipt of bad check – at this stage, perform the journal posting outlined in section on Returned Checks
• Step 2: Letter to customer (+10 days)
• Step 3: Letter to CO (+7 days)
• Step 4: Legal letter to customer (? DD139) (+13 days)
• Step 5: Issue DD139 (+10 days)
• Step 6: Follow-up on DD139 (dispersing officer) (+45 days)
• Step 7: Write-off (after 6 months)

Dunning is actually the process by which you 'bill' or 'invoice' a customer for past due items.
With regards bad Checks for example dunning procedure could follow these steps:

• Step 1: Phone call to customer on receipt of bad check – at this stage, perform the journal posting outlined in section on Returned Checks
• Step 2: Letter to customer (+10 days)
• Step 3: Letter to CO (+7 days)
• Step 4: Legal letter to customer (? DD139) (+13 days)
• Step 5: Issue DD139 (+10 days)
• Step 6: Follow-up on DD139 (dispersing officer) (+45 days)
• Step 7: Write-off (after 6 months) Source: CoolInterview.com

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