INTERVIEW QUESTIONS CALL CENTER DETAILS

Question: What are the works of a Qualist Analyst in Call Center ?

Answer: A QA is a person who listens to ones calls and audits them then finds the faults in them and marks a caller down on the basis of the quality parameters of the company.

A QA is a person who listens to ones calls and audits them then finds the faults in them and marks a caller down on the basis of the quality parameters of the company. Source: CoolInterview.com

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