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Question: What is the Definition of Quality ?

Answer: Quality is a parameter based on conservation with the customer. it contains good knowledge of productivity ,active listener, opening and closing script, goodcommunications skills .and probing skills also.

Quality is a parameter based on conservation with the customer. it contains good knowledge of productivity ,active listener, opening and closing script, goodcommunications skills .and probing skills also. Source: CoolInterview.com

The common element of the business definitions is that the quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object. Quality is a perceptual, conditional and somewhat subjective attribute. Source: CoolInterview.com

Quality in a nutshell is "Fitness for Use" . When the standard exceeds the customer's expectations or when the customer perceives that the standard exceeds his expectations.

In other words it is,"Measure of excellence or state of being free from defects, deficiencies, and significant variations.

ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."

Source: CoolInterview.com

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