INTERVIEW QUESTIONS CALL CENTER DETAILS

Question: What is the difference between BPO and CALL CENTRE ?

Answer: A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client’s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which
handle their business through websites, and do not process any telephone calls on behalf of their clients.

A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client’s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which
handle their business through websites, and do not process any telephone calls on behalf of their clients. Source: CoolInterview.com

A Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization; outsourcing is done to save on costs or gain in productivity.

A call center performs that part of a client?s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a
telephone.

Thus, a call center can be considered a BPO organization. The converse is, however, not true because there exist BPO organizations, such as medical transcription agencies, which
handle their business through websites, and do not process any telephone calls on behalf of their clients.


Source: CoolInterview.com

Call Center performs that part of a clients business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone.

Source: CoolInterview.com

BPO which focuses primarily on back office operations is known as a BPO. Call center Primarily focuses on front office inbound and outbound calls and hence, is called a Call center . Source: CoolInterview.com

A BPO a company which does business functions on contract basis. Most of the companies gives their customer support business to BPOs. India is the biggest BPO resource country. Source: CoolInterview.com

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