INTERVIEW QUESTIONS TESTING QUALITY MANAGEMENT DETAILS

Question: What are the benefits of Quality Management System?

Answer: <br>a) Improvement in internal quality (reduction in scrap, rework and non-conformities in the shop)<br><br>b) Improvement in external quality (customer satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc)<br><br>c) Improvement in Production reliability (number of break downs, percentage down time etc) <br><br>d) Improvement in Time performance (on-time delivery, time to market etc)<br><br>e) Reduction in the cost of poor quality (external non-conformities, scrap, rework etc)

<br>a) Improvement in internal quality (reduction in scrap, rework and non-conformities in the shop)<br><br>b) Improvement in external quality (customer satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc)<br><br>c) Improvement in Production reliability (number of break downs, percentage down time etc) <br><br>d) Improvement in Time performance (on-time delivery, time to market etc)<br><br>e) Reduction in the cost of poor quality (external non-conformities, scrap, rework etc) Source: CoolInterview.com

Customer focus, leadership in achieving organisation objectives, process approach,continual improvement,statistical measures pf objectives Source: CoolInterview.com

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