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  • INTERVIEW QUESTIONS CALL CENTER INTERVIEW QUESTIONS DETAILS
    Question :
    How to impress the customer ?
    Category Call Center Interview Questions Interview Questions
    Rating (0.4) By 1797 users
    Added on 8/28/2009
    Views 1783
    Rate it!
    Answers:

    Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that would make them irate/mad(most of them)



    We have to follow the simple steps;
    1.first we have to understand the query of the customer
    2.we should listen to the problem ofthe customer patiently
    3.solve their problem as soon as possible
    4.never make them irritable with our response as making hold on longtime..



    Posted by: krishna    

    Contact krishna Contact krishna

    act to gain his confidence in your organisation by your dealings in terms of ,accuracy ,promptness , reliability towards fulfilling his expectations.



    Posted by: .atish sharma    

    Contact .atish sharma Contact .atish sharma

    Receiving the customer's queries with pleasing peronality and try to solve their queries as soon as possible and make them to satisfied with our conversaton / services.



    Posted by: Packia    

    Contact Packia Contact Packia

    We have to be more polite.Listen the customer very carefully so that we understand his/her queries.Apologize for any inconvenience caused to the customer from our company.Give them the correct resolution to solve their problem.We should assure that the customer is satisfied at the end of the call and that he/she is precious to the company.



    Posted by: Avijit Adak    

    Contact Avijit Adak Contact Avijit Adak

    1st : let the customer vent out their complains and problems.
    2nd : you have to apologize for the inconvenience and emphasize with the customers problem.
    3rd : you have to give them suggestions & recommendations for their complains and problems.



    Posted by: brilliant anne marcos    

    Contact brilliant anne marcos Contact brilliant anne marcos

    u can impress customer..by ur product.firstly how u present urself infrnt of customers is imp..in the sense of ur polite n humble speech,communication skill.n explain product's benefits compare to other company's product in a clean manner .. u hv to convince the customer tat ur product is best n worth to buy..its all depends on how u r interracting with ppl..sweet speaking capacity at any stage is essential..:-)



    Posted by: preeti    

    Contact preeti Contact preeti

    our cominication skill should be good for customer.first we should know what is the problem he/she facing,and try to solve the problem inno time.



    Posted by: prince    

    Contact prince Contact prince

    Make them satisfied.. make sure you helped them with all your best.. you should put yourself in there situation so that you know how they feel especially if they are irate.If they are not satisfied with your service that would make them irate/mad(most of them)

    We have to follow the simple steps;
    1.first we have to understand the query of the customer
    2.we should listen to the problem ofthe customer patiently
    3.solve their problem as soon as possible
    4.never make them irritable with our response as making hold on longtime..


    Posted by: krishna

    Contact krishna Contact krishna

    act to gain his confidence in your organisation by your dealings in terms of ,accuracy ,promptness , reliability towards fulfilling his expectations.


    Posted by: .atish sharma

    Contact .atish sharma Contact .atish sharma

    Receiving the customer's queries with pleasing peronality and try to solve their queries as soon as possible and make them to satisfied with our conversaton / services.


    Posted by: Packia

    Contact Packia Contact Packia

    We have to be more polite.Listen the customer very carefully so that we understand his/her queries.Apologize for any inconvenience caused to the customer from our company.Give them the correct resolution to solve their problem.We should assure that the customer is satisfied at the end of the call and that he/she is precious to the company.


    Posted by: Avijit Adak

    Contact Avijit Adak Contact Avijit Adak

    1st : let the customer vent out their complains and problems.
    2nd : you have to apologize for the inconvenience and emphasize with the customers problem.
    3rd : you have to give them suggestions & recommendations for their complains and problems.


    Posted by: brilliant anne marcos

    Contact brilliant anne marcos Contact brilliant anne marcos

    u can impress customer..by ur product.firstly how u present urself infrnt of customers is imp..in the sense of ur polite n humble speech,communication skill.n explain product's benefits compare to other company's product in a clean manner .. u hv to convince the customer tat ur product is best n worth to buy..its all depends on how u r interracting with ppl..sweet s



    Posted by: Deviram    

    Contact Deviram Contact Deviram

    We have to follow the simple steps;
    1.first we have to understand the query of the customer
    2.we should listen to the problem ofthe customer patiently
    3.solve their problem as soon as possible
    4.never make them irritable with our response as making hold on longtime..



    Posted by: shaik mahmood ahmed    

    Contact shaik mahmood ahmed Contact shaik mahmood ahmed

    First listen carefully what customer require or about his/her problem.
    & Then give a proper solution to customer as early as possible.
    You should put yourself in there situation so that you know how they feel especially if they are irate.
    We have to be more polite.
    Make them satisfied, make sure you helped them with all your best.



    Posted by: Ranjeet    

    Contact Ranjeet Contact Ranjeet

    First the employee should listen to the customer properly & curiously. while holding them to wait when processing thier query we should utter a pasionate excuse for making them wait.. & we should satisfy thier need.



    Posted by: Fathima    

    Contact Fathima Contact Fathima

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