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  • INTERVIEW QUESTIONS CALL CENTER INTERVIEW QUESTIONS DETAILS
    Question :
    What is Inbound and Outbound ?
    Category Call Center Interview Questions Interview Questions
    Rating (0.3) By 1579 users
    Added on 8/28/2009
    Views 1815
    Rate it!
    Answers:

    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products



    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products



    Posted by: sandeep    

    Contact sandeep Contact sandeep

    Inbound process is a process where customer care executive receive calls from the customer and we assist them in their queries and problems.
    Outbound process is a process where customer care executive make calls to the customers, we try to convince them and outsourcing is done.



    Posted by: Arif Shaikh Rabbani    

    Contact Arif Shaikh Rabbani Contact Arif Shaikh Rabbani

    Very simplely,
    In inbond process, you have to sit on your position and just wait for the call which will comes to you on a rotational basis and you have to give the appropriate answers to those query or questions which is fired to you by your clients/customers, where as in outbond calls you have to do the call as per your business and process requirements.



    Posted by: kush kant dayal    

    Contact kush kant dayal Contact kush kant dayal

    Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



    Posted by: chandu    

    Contact chandu Contact chandu

    In bound process, you have to make a call to customer regarding sales or collection.
    In inbound process, we recieved call fram customer regarding their quries problem. we have to listen them very carefully and make sure. they should satisfied with our service.



    Posted by: mahendra singh    

    Contact mahendra singh Contact mahendra singh

    i m happy



    Posted by: bharat pandey    

    Contact bharat pandey Contact bharat pandey

    Inbound process means so satisfying a customers query on calling ourselves and outbound process means to call them and tell them the new offers of our company.



    Posted by: amit sharma    

    Contact amit sharma Contact amit sharma

    what is inbound outbond?
    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products

    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products



    Posted by: a    

    Contact a Contact a

    what is inbound outbond?
    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products

    In inbound process we just satisfy the customer and solve the problem related to our company
    And in out bound process we just call the customer and selling the company products



    Posted by: pankaj    

    Contact pankaj Contact pankaj

    inbound call. inbound call means to receive the call from caller by customer care executive.
    outbound call. outbound call means to make the call by a marketing executive to provide information about the particular product



    Posted by: SUKHDEV    

    Contact SUKHDEV Contact SUKHDEV

    inbond process is the process to simply receive the costumer call and satisfy about company services and in outbod processs u just make a call ans selling the company products.



    Posted by: nagpal tomar    

    Contact nagpal tomar Contact nagpal tomar

    inbond process is the process to simply receive the costumer call and satisfy about company services and in outbod processs u just make a call ans selling the company products.



    Posted by: manju    

    Contact manju Contact manju

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